Pay Online — Account Portal

Best for recurring tenants/owners. Stores history, downloads receipts, saves a payment method.

1. From any web browser, go to Neprem.com.
2. Click Log In in the top-right corner. Enter the email + password you set when your account was created. (Use Forgot Password? if you don't remember — a reset link will be emailed within a minute.)
3. Find the Invoices section on your dashboard (labeled HOA Invoices for association owners, Account Ledger for tenants).
4. Review the open invoice(s) listed. Each shows the date, line items, and the amount due.
5. Click Pay (card) or Pay (bank) next to the invoice you want to pay.
6. You'll be redirected to a secure Stripe Checkout page. Enter your payment details:
   • Card: 16-digit card number, expiration, CVC, billing ZIP.
   • ACH: either link your bank by logging in through Stripe Financial Connections, or enter your routing + account numbers manually.
7. Click Pay. You'll see a confirmation page and receive an emailed receipt within a minute.
8. Your portal balance updates immediately for card, or in 3-5 business days for ACH (once the bank settles).

Quick Pay — No Login Required

Best for one-off payments, paying on behalf of someone else, or if you've lost your portal password.

1. Go to Neprem.com/quickpay on any device.
2. Find the Ref number on this invoice — it's printed at the top under the INVOICE badge and on the Remittance Slip at the bottom of the front page. Format: INV-####-YYYYMM (e.g. INV-1234-202605 for a May 2026 invoice on unit 1234).
3. Type the Ref number into the lookup field and click Look Up.
4. The page will display: your name, the property/unit, the current balance, and any line items. Always verify the name and unit match before paying.
5. Click Pay with Card or Pay by Bank (ACH).
6. Complete the secure Stripe Checkout (same as Method 1 step 6).
7. You'll receive an emailed receipt and a confirmation page with a payment ID.
8. NEPREM's system posts the payment to your unit's ledger within seconds (card) or 3-5 business days (ACH).

No account, no password, no signup. Works on phones, tablets, laptops.

Scheduled — Auto-Pay Each Month

Best for tenants and owners who never want to think about the bill again. Card or bank (ACH).

1. Log in at Neprem.com, then go to Neprem.com/auto-pay (or click the Auto-Pay card in your portal).
2. You'll see your unit and current balance. Click Set Up Auto-Pay.
3. Pick a charge mode:
   • Total balance each month — we charge whatever you owe on the chosen day. If you owe $0 that month, no charge runs.
   • Fixed amount — you specify a dollar amount (e.g., your standard rent) and we charge exactly that, regardless of what the ledger shows.
4. Pick a charge day between the 1st and 28th of each month (28 cap so charges run in February too).
5. Enter your payment method:
   • Card: 16-digit number, expiration, CVC, billing ZIP.
   • Bank (ACH): log into your bank through Stripe Financial Connections for instant linkage, or enter routing + account numbers manually (Stripe sends microdeposits to verify; takes 1-3 days).
6. Read the authorization statement and check the box to authorize NEPREM to charge your method monthly until you cancel.
7. Click Save & Authorize. The first scheduled charge runs on your chosen day next month (or the same month if that day hasn't passed yet).
8. To change the amount, day, or mode, return to Neprem.com/auto-pay and click Edit Settings. To replace the payment method, cancel and re-set-up.
9. To cancel, click Cancel Auto-Pay. The saved card or bank is removed from NEPREM and Stripe immediately. You can set it back up any time.

You'll get an emailed receipt for every successful charge. If a card declines, we email you and try again next cycle.

Pay by Check — By Mail

Best if you prefer paper records or are mailing on behalf of an estate / trust.

1. Tear off the Remittance Slip at the perforation across the bottom of the front page of your printed invoice.
2. Write a check payable to the name in the Make Check Payable To box above (and on your printed slip). Use the full legal name — some banks reject short forms like "NEPREM" because they aren't the registered LLC.
3. On the memo line of your check, write the Ref number (INV-####-YYYYMM). This matters if the slip and check get separated in transit — the memo is how we match the payment.
4. On the Remittance Slip, check the Balance Due box (or write the amount on the Other: line if you're paying a different amount).
5. Fold the slip and check together and place inside a #9 double-window business envelope or any envelope. The slip's address blocks are sized to align with standard window envelopes — the recipient's return address shows in the top window, NEPREM's mailing address shows in the bottom window.
6. Seal envelope and apply first-class postage at the current USPS rate (one Forever stamp covers a standard letter).
7. Mail to: New England Property and Real Estate Management LLC, 1 Beacon Street, Floor 15, Boston, MA 02108.
8. For large balances or peace of mind, send via USPS Certified Mail with Return Receipt (~$5 extra at the post office) to get a tracking number and signed confirmation.
9. Allow 5-7 business days for USPS delivery + 1-2 business days for NEPREM to record the check.

Credit / Debit Card — 2% NEPREM service fee + $25 convenience fee + Stripe card-processing pass-through (~2.9% + $0.30 grossed up). All fees are itemized in your Stripe receipt so you can see exactly what NEPREM received vs. what processing took. Posts to your balance immediately.

Bank Account (ACH / e-check) — No NEPREM fees. No Stripe pass-through. Takes 3-5 business days to clear — if your invoice is due, pay before the due date to avoid late status. ACH can be reversed by your bank for up to 60 days, so we wait for the clearing window before posting.

Paper Check — No fees. Allow 5-7 business days for USPS delivery to our PO Box, plus 1-2 business days for our team to open mail and post the check. Write the Ref number on the check memo line so we can match the payment if the slip is missing.

Auto-Pay (Scheduled) — Same fee structure as the one-off methods (card includes fees; ACH is free). See Method 3 above for step-by-step setup. Manage at Neprem.com/auto-pay.