FAQ

Yes, our Property Bookkeeping Services can be offered as a standalone service. This allows you to benefit from our financial management expertise even if you do not require full property management services.

NEPREM manages a wide range of property types, including Residential Condominium Associations / HOAs, Commercial Condominium Associations / COAs, Residential Apartments, Commercial Rental Properties, and Seasonal and Second Homes. Our services are tailored to meet the specific needs of each property type.

Our property management contracts typically cover financial services, maintenance coordination, resident and tenant services, and access to our online portal. However, each contract is customized to meet the specific needs of the property and its owners.

We assess each property’s unique needs during our onboarding process and tailor our services accordingly, focusing on factors like property type, occupancy, location, and any specific requirements from the owner or association board.

Our portal uses robust security protocols, including data encryption, to protect your information. Each user has a unique login, ensuring that only authorized individuals have access to sensitive data and documents.

Maintenance requests can be submitted directly through our online portal, where tenants and owners can also track the status of their requests and receive updates. This streamlined process ensures timely responses and efficient communication.

The portal allows owners, board members, and tenants to access financial records, view and download important documents, submit and track maintenance requests, and make ACH or credit card payments. It provides real-time access to property information, improving transparency and convenience.

We prepare a full suite of financial reports, including monthly Profit & Loss (P&L) statements, balance sheets, accounts receivable reports, and cash flow summaries. We also provide detailed annual reports for tax purposes and budgeting.

NEPREM provides monthly, quarterly, and annual financial reporting. Clients can access these reports anytime through our online portal, ensuring they stay informed about their property’s financial health.

We handle all aspects of rent and HOA fee collection, including invoicing and processing payments. In cases of late payments, we follow up with reminders and apply late fees as outlined in the lease agreement or bylaws. Owners can monitor collections and outstanding balances through the portal.

NEPREM prepares all necessary financial documentation for tax filings and works closely with CPAs when needed. We assist in preparing 1099 forms and ensure that property finances remain compliant with tax regulations.

Yes, tenants and owners can pay rent or HOA fees through our secure online portal using ACH or credit card, which simplifies the payment process and allows for automatic tracking of payments.

We act as a neutral party to address disputes between residents and tenants, following property rules and association regulations. Our approach prioritizes respectful, efficient communication to resolve issues quickly while maintaining a positive community environment.

We prioritize clear and proactive communication. Owners and board members receive regular updates, financial reports, and notifications about property matters. Tenants and owners are informed of any maintenance activities, policy changes, or property updates through our portal, email, or text as needed.

Yes, NEPREM offers tenant screening and lease renewal services as part of our residential apartment and commercial rental property management services. Our screening process includes background and credit checks to ensure qualified, reliable tenants.