Terms of Service

Last updated November 2026

By using the NEPREM portal you agree to the following.

Your account

Accounts are created by your property manager and tied to a specific unit or property. Keep your password private and notify us right away if you believe it's been compromised.

Payments

Payments are processed by Stripe. Card payments carry a 5.49% card fee, charged on top of the amount you are paying; card processing costs come out of that fee rather than being added to it. Bank transfer (ACH) payments are free. Scheduled auto-pay can be cancelled from your portal at any time before the next charge date.

Use of the portal

Don't upload malware, don't try to access other people's records, and don't use the messaging system for spam or harassment. We may suspend accounts that violate these rules.

Liability

NEPREM provides the software and the management services described in your service agreement. Nothing here replaces the rights you have under your lease, condo documents, or applicable law.

Contact

team@neprem.com  ·  617-683-1148  ·  New England Property and Real Estate Management LLC, 1 Beacon Street, Floor 15, Boston, MA 02108.

This is a plain-language summary. The full terms accompanying your service agreement take precedence where they differ.