Pay Online: Account Portal

Best for tenants and owners with a portal account. Shows your balance, your payment history and your statements.

1. From any web browser, go to Neprem.com.
2. Sign in right on the homepage: enter the email + password you set when your account was created and click Sign In. (Use Forgot password? below the form if you don't remember; a reset link will be emailed within a minute.)
3. Find your balance card on your dashboard: Account Ledger for tenants, Your Account for owners. It shows your balance due and every charge and payment.
4. Tap Pay by bank (free) or Pay by card. Tenants then choose the amount and press the same button again. Association owners pay the balance shown in Your Account, or tap Pay a different amount.
5. One-off bills from NEPREM (for example a repair you asked for) are listed separately under Invoices from NEPREM (or at Neprem.com/neprem-invoices), each with its own Pay buttons.
6. You'll be redirected to a secure Stripe Checkout page. Enter your payment details:
   • Card: 16-digit card number, expiration, CVC, billing ZIP.
   • Bank (ACH): connect your bank through Stripe's secure bank sign-in. Your account is verified instantly and there is no fee.
7. Click Pay. You'll see a confirmation page and receive an emailed receipt within a minute.
8. Your portal balance updates within a minute for card, or in 1-4 business days for ACH (once the bank settles).

Quick Pay: No Login Required

Best for one-off payments, paying on behalf of someone else, or if you've lost your portal password.

1. Go to Neprem.com/quickpay on any device. The lookup form is right at the top of this page.
2. Find the Ref number on this invoice. It's printed at the top under the INVOICE badge and on the Remittance Slip at the bottom of the front page. Format: INV-####-YYYYMM (e.g. INV-1234-202605 for a May 2026 invoice on unit 1234).
3. Type the Ref number into the lookup field and click Look Up.
4. The page will display: your name, the property/unit, the current balance, and any line items. Always verify the name and unit match before paying.
5. Click Pay by bank (free) or Pay by card.
6. Complete the secure Stripe Checkout (same as Method 1 step 6).
7. You'll receive an emailed receipt and a confirmation page with a payment ID.
8. NEPREM's system posts the payment to your unit's ledger within seconds (card) or 1-4 business days (ACH).

No account, no password, no signup. Works on phones, tablets, laptops.

Scheduled: Auto-Pay Each Month

Best for tenants and owners who never want to think about the bill again. Card or bank (ACH). Auto-Pay is for tenants and condo owners; landlord and business accounts pay by Quick Pay or check.

1. Log in at Neprem.com, then go to Neprem.com/auto-pay (or click the Auto-Pay card in your portal).
2. You'll see your unit and current balance. Click Set Up Auto-Pay.
3. Pick a charge mode:
   • Total balance each month: we charge whatever you owe on the chosen day. If you owe $0 that month, no charge runs.
   • Fixed amount: you specify a dollar amount (e.g., your standard rent) and we charge that each month. We skip a month you have already paid ahead for, or one that would go over your limit (below). It does not cover extra charges such as a special assessment; pay those separately.
4. Pick a charge day between the 1st and 28th of each month (28 cap so charges run in February too).
5. Optional: set Never charge more than. If a payment would be more than that (card fee included), we skip that month and email you. We never take part of a payment.
6. Enter your payment method:
   • Card: 16-digit number, expiration, CVC, billing ZIP.
   • Bank (ACH): connect your bank through Stripe's secure bank sign-in. Your account is verified instantly and there is no fee.
7. Read the authorization statement and check the box to authorize NEPREM to charge your method monthly until you cancel.
8. Click Save & Authorize. The first scheduled charge runs on your chosen day next month (or the same month if that day hasn't passed yet).
9. To change the amount, day, or mode, return to Neprem.com/auto-pay and click Edit Settings. To replace the card or bank account, use Change payment method there.
10. To cancel, click Cancel Auto-Pay. The saved card or bank is removed from NEPREM and Stripe right away, unless another Auto-Pay of yours still uses it. You can set it back up any time.

You'll get an email for every charge. If a payment fails, we email you and try again next cycle. After 3 failed payments in a row, Auto-Pay pauses and emails you until you update your card or bank.

Pay by Check: By Mail

Best if you prefer paper records or are mailing on behalf of an estate / trust.

1. Tear off the Remittance Slip at the perforation across the bottom of the front page of your printed invoice.
2. Write a check payable to the name in the Make Check Payable To box above (and on your printed slip). Use the full legal name. Some banks reject short forms like "NEPREM" because they aren't the registered LLC.
3. On the memo line of your check, write the Ref number (INV-####-YYYYMM). This matters if the slip and check get separated in transit; the memo is how we match the payment.
4. On the Remittance Slip, check the Balance Due box (or write the amount on the Other: line if you're paying a different amount).
5. Fold the slip and check together and place inside a #9 double-window business envelope or any envelope. The slip's address blocks are sized to align with standard window envelopes: the recipient's return address shows in the top window, NEPREM's mailing address shows in the bottom window.
6. Seal envelope and apply first-class postage at the current USPS rate (one Forever stamp covers a standard letter).
7. Mail to: New England Property and Real Estate Management LLC, 1 Beacon Street, Floor 15, Boston, MA 02108.
8. For large balances or peace of mind, send via USPS Certified Mail with Return Receipt (~$5 extra at the post office) to get a tracking number and signed confirmation.
9. Allow 5-7 business days for USPS delivery + 1-2 business days for NEPREM to record the check.

Credit / Debit Card: a single 5.49% card fee is added to your payment. Nothing else. Card processing comes out of that fee, not on top of it. Posts to your balance immediately.

Bank Account (ACH / e-check): Completely free. No card fee, no processing charge; you pay exactly what you owe. Takes 1-4 business days to clear, so if your invoice is due, pay before the due date to avoid late status. ACH can be reversed by your bank for up to 60 days, so we wait for the clearing window before posting.

Paper Check: No fees. Allow 5-7 business days for USPS delivery to 1 Beacon Street, Floor 15, Boston, MA 02108, plus 1-2 business days for our team to open mail and post the check. Write the Ref number on the check memo line so we can match the payment if the slip is missing.

Auto-Pay (Scheduled): for tenants and condo owners. Same fee structure as the one-off methods (card includes fees; ACH is free). See Method 3 above for step-by-step setup. Manage at Neprem.com/auto-pay.